FAQ
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FAQ &    DIRECTIONS

 

What shoes/dress should I wear?

Wear comfortable, flat shoes as you will be standing for a minimum of an hour at a time. Clothing should be comfortable and suitable to the weather, realizing that you may generate a breeze with the segway.

What if it rains?

We want everyone to have fun, but if the weather is not cooperating we do have a couple of options. If it is a light drizzle, we will generally continue with the safari and issue riders with a poncho to wear. If heavy thunderstorms or lightning is forecasted we will contact you ahead of time to discuss delaying, rescheduling or even cancelling the safari.

What if I need to cancel my reservation?

As you can appreciate we have limited spaces available on the Safaris, therefore cancellations have to be made 24 hours in advance. Any cancellations made between 24 and 2 hours prior to the scheduled Safari time will be charged a 50% cancellation fee. No shows and cancellations with less than 2 hours notice will be charged the full fee. Cancellations must be made by calling 18007347393 and receiving a cancellation confirmation email. Email requests for cancellation will not be valid unless acknowleged with a cancellation confirmation email.

What if I start the tour and do not continue?

Similar to a last minute cancellation, we only have limited availability of Segways so if you elect to discontinue the Safari once started for any reason you will be charged the full fee. If you elect to not commence the tour after the training session you will be refunded 75% of the tour fee.

What if I need to change my reservation or I am late?

Reschedules will be accepted up to 24 hours prior to the scheduled Safari time. Requests for reschedules within 24 hours of the departure time will be subject to a $10 per person rescheduling fee.

Additions to party numbers is subject to availability. Reduction of party numbers is subject to our cancellation policies. No shows or non notification of reduced party numbers will be charged the full fee. For changes to your reservation please call us at 1 800 734 7393

Partipants are required to arrive 15 minutes prior to the tour start time. Anyone that arrives after the tour start time may not be permitted to join the tour and may be rescheduled, or given a gift certificate if no suitable reschedule can be arranged.  All such reschedules and gift certificate issuances will be subject to the rescheduling fee plus any differences in tour prices.

Are there restrictions?

Routes: Restrictions on Segway use is controlled by City Codes and State Legislation. In the majority of cases, States limit the minimum age of riders, require riders to ride on the sidewalks, classify Segways as pedestrian vehicles and limit the maximum speed for use on the sidewalks generally 10mph. In DC the National Parks Service also restricts Segway usage on National Park property.

Participants numbers: A minimum of two participants is required to conduct a tour. Typical tour groups sizes range from 8 to 10 persons per guide.

Other Considerations

Weight: Segway recommends the maximum weight of riders be restricted to 260lbs, as this will ensure the maximum battery usage. Some folks maybe a little over this weight and this will not generally affect the performance of the segway

Height: The handlebars are adjustable

Age: There is a minimum age of 16 in DC and 14 in MD- mandated by local legislation. There is no maximum age, but riders need to keep in mind that they will be standing the entire time they are on the Safari.

General health: Like all outdoor activities, participants need to be aware of their own limitations and weather conditions such as extreme heat.  Please also ensure that you are hydrated, have eaten and taken any necessary medicines prior to your safari. Let your guide know if you have any medical conditions that may impair your driving of the Segway.  Unfortunately riding a segway is not recommended for participants who are pregnant.

Why Segs in the City

Segs in the City is the first and most experienced operator in all our locations - we have been doing this for more than 6 years!. We have the safest track record and are renown for the care and maintenance or our equipment. We are also meticulous about personal service and limit our safari sizes to a maximum of 10 riders per guide to ensure your safety and enjoyment. We also maximize your riding time - we know that you have a lot to cram into your visit so we do not waste your Segway riding time watching videos or walking to the attractions. We also offer variety - the hotspots of DC, Colonial history in Annapolis and the Baltimore Inner Harbor. There is usually something to suit every taste. Best of all once, you have done a safari with us you become a licensed rider and you can then rent one of Segways and go it alone - no other tour operator offers this!

 

 

Gratuities

 

Tipping tour guides is customary. Guides greatly appreciate gratuities as they make every effort to ensure your comfort, inform you of points of interest,  instruct you on the best methods of using and handling the Segway in your control, and to be at your service should you need extra assistance - someone to snap a photo or additional information about recommended restaurants and other attractions.  If you believe your guide has provided excellent service then please show your appreciation with a gratuity.

Directions

 






Washington

Our DC location is on the concourse level of the Ronald Reagan Building (outside)lower level

1300 Pennsylvania Ave NW, #82b Washington DC 20004

If using the Metro take the Orange Line to Federal Triangle.  Take the 12th St exit and walk around the escalator to the concourse level of the building. You will find us before the entrance to the Building


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Baltimore

Our Safari groups meet at

 207 S Albemarle St, Baltimore  MD 21202.

Street Parking is available on S High and S Albemarle Streets




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Annapolis

Our Safari groups meet at the rear of  232 West St, Annapolis  MD 21401.

Click the video for directions to our location on West St.



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                                                                                                                                                                                                 call: 1 800 734 7393